At GOLDENGATE-RU, we are committed to providing our customers with high-quality products and services. We stand behind our merchandise with a comprehensive Money Back Guarantee to ensure your complete satisfaction.
Products purchased from GOLDENGATE-RU are eligible for a full refund within 30 days from the date of receipt. To qualify for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
The following items are non-returnable: customized products, gift cards, and any items clearly marked as non-returnable at the time of purchase. Additionally, any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 10 business days. Please note that shipping and handling charges are non-refundable.
If you wish to exchange an item, please follow the return process and make a new purchase for the desired product. Our team at GOLDENGATE-RU is happy to assist you with selecting the correct item if needed.
If you have any questions or concerns regarding our Money Back Guarantee, please do not hesitate to contact us at support@goldengate-ru.com or call us at +1 234 567 8900.